Privacy Policy

Introduction

This Privacy Policy describes how Therapy with Inese, a therapy service offered by Inese Amanella and based in London, United Kingdom ("we", "us", or "our"), collects, uses, and discloses your personal information when you use our services or visit our website (the "Service").

Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

  • Personal Information:

    • Contact information such as name, email address, and phone number.

    • Information you provide during therapy sessions, which is strictly confidential (see Confidentiality section below).

  • Usage Data:

    • When you access the Service, we may collect information about your visit, such as your browser type, IP address, operating system, referral source, length of visit, and pages viewed.

How We Use Your Information

We use the information we collect for various purposes:

  • To provide and maintain the Service.

  • To manage your appointment bookings and communicate with you about them.

  • To send you important information about changes to our policies, appointment reminders, and other administrative communications.

  • To analyze how you use the Service to improve it.

Confidentiality

We understand the sensitive nature of therapy and are committed to protecting your confidentiality. We will not disclose any information you share during therapy sessions to anyone without your written consent, except as required by law.

Exceptions to Confidentiality

There are a few exceptions where we may be required to disclose your information:

  • If there is a serious threat of harm to yourself or others.

  • If a court order compels us to disclose information.

Data Retention

We will retain your personal information for as long as necessary to provide you with the Service and comply with applicable laws. We may also retain anonymized and aggregated data for statistical purposes.

Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to access the information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate information we hold about you.

  • Deletion: You have the right to request that we delete your personal information.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

  • By email: inese.amanella@gmail.com

Booking and Cancellation Policy

Appointment Booking

  • Appointments can be booked by contacting us via phone, email, or through our website (if applicable). For Introductory Therapy Sessions Third PartyBooking System is used: Calendly.

Cancellation Policy

  • To ensure sufficient notice, please cancel your introductory therapy session with Inese Amanella at least 3 days in advance. Regular therapy sessions require a 7-day cancellation notice.

  • For no shows or late cancellations you will be subject to a full charge.

  • If you are running late, the therapist will adapt the consultation to the remaining time allocated, but you will still be charged the full price.

We reserve the right to modify this Booking and Cancellation Policy at any time.